Refund Policy

Last updated: September 2, 2026

1. Our Commitment

We want you to be satisfied with ShotAtelier Studio. All payments are one-time purchases of generation credit packs with no automatic renewal. If you're not completely happy with your purchase, we offer a straightforward refund process as described below.

2. Refund Eligibility

  • Unused within 7 days: Full refund if no credits have been consumed within 7 days of purchase
  • Duplicate charges: Full refund for duplicate charges caused by billing errors
  • Technical issues: If you experience a verified technical problem preventing use of the service, contact us within 30 days — we will investigate and may issue a refund at our discretion
  • Legal rights: Statutory withdrawal rights (e.g., EU/UK 14-day cooling-off period for first-time purchasers) are preserved where applicable, and expire upon first use of credits
  • After 30 days: No refunds are provided for generation credit pack purchases, except as required by applicable law

3. Non-Refundable Items

  • Refunds requested more than 30 days after purchase (except statutory rights)
  • Generation credits that have already been consumed
  • Expired credit packs
  • Accounts terminated for violation of our Terms of Service or Acceptable Use Policy

4. How to Request a Refund

To request a refund:

  1. Email us at refunds@rewarx.com with your account email and transaction ID
  2. We will review your request within 2 business days
  3. Approved refunds are processed within 5–10 business days
  4. Refunds are returned to the original payment method

5. Generation Credits (V2 Credits Model)

Generation credit packs are one-time purchases with no automatic renewal. Once purchased:

  • Credits expire: Unused generations expire at the end of the validity period stated at purchase (e.g., 30 days)
  • No automatic renewal: There are no recurring charges; each purchase is a one-time transaction
  • No refunds on expired credits: Once credits expire, they cannot be refunded
  • Account termination: Unused credits are forfeited upon account termination unless required otherwise by law

6. Payment Processor

All payments are processed securely through Waffo Pancake, our Merchant of Record and PCI-DSS-compliant payment processor. We do not store your payment card details on our servers. Payment card data is handled exclusively by Waffo Pancake.

7. Contact

For refund requests or questions about this policy:

  • Refund requests: refunds@rewarx.com
  • General support: support@rewarx.com